Service Policy

NewPhen LED Lights attaches great importance to after-sales service quality. Our customer service department is trained to provide effective support to all questions and queries. Listed below is our customer service policy.

  1. Receive and deal with customers’ comprehensive consultation, provide product information and answers to relevant questions for customers.
  2. Receive and deal with customers’ complains, track, coordinate, solve problems and improvement suggestions put forward by customers and during business process with our company.
  3. Initiatively communicate and contact customers, get to know their feelings and demands, achieve customers’ information feedback to each relevant management department and production unit, follow up favorable handling.